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Return & Exchange Policy
JewelryandCo.com wants you to be a happy customer.
We want you to be completely satisfied with the jewelry
that you receive from us, as we only sell the highest
quality jewelry. We do understand that you may not like
your purchase for some reason.
You may return or exchange your jewelry within 14 days
of purchase if you are not satisfied with it. The jewelry
must be returned in its original condition for a full
refund or exchange. To return the jewelry to Jewelryandco.com,
please follow the steps below.
1. For an exchange, indicate on the invoice what
you wish to exchange the returned jewelry with. Your
account will be credited for the amount of the returned
jewelry, and then charged for the replacement jewelry.
Be sure to include the jewelry item name, number, and
price. It is very important to include your daytime
phone number in case we have to contact you. In order
to receive a refund or exchange, the jewelry must not
show signs of damage, wear or alteration.
2. Please indicate a reason for your return on the
invoice that was included with the shipment of jewelry.
Your feedback is very important to us!
3. Place all the original packaging in the return box,
including your sterling silver jewelry, and the copy
of the invoice.
4. Write the word EXCHANGE or RETURN on the outside
of the package, to indicate the type of processing.
(see examples below) You may return or exchange any
item except "final Clearance" items for any
reason, within 14 days of the purchase date. We do not
require an RMA number for returns or exchanges.
5. We recommend using Delivery Confirmation to track
the delivery status of your package.
6. Once your jewelry return is received, it will be
processed with 3 business days. Jewelryandco.com will
not be responsible for loss or damage of return shipments.
A credit will be issued to your original method of payment
within 5 business days of receiving your returned jewelry
item. Once the adjustment has been made to your credit
card account, you will receive an email confirming that
transaction.
7. Every once in a while, a customer will place an
order, we will process and ship the order, and the package
comes back to us marked “refused”. We will
charge a 25% restocking fee on the total of the merchandise
that was refused.
If you need to return jewelry to us, please
call our toll free number (1-877-987-4337) to get our
mailing address and an Return Authorization Number.
Please call us at Toll Free at 1-877-987-4337 or email
us at sales@jewelryandco.com with any questions or concerns
that you might have.
We always enjoy hearing from you!
Visit us often at www.jewelryandco.com as we continue
to add new jewelry weekly. We love to shop too!
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